Shipping & delivery
We’d rather tell you the real timeline than a pretty one. We ship from our studio worldwide with tracking, and we show your delivery window before you pay. Here’s exactly how it works.
Processing time
Every order is checked and packed carefully. Processing takes 2–4 business days before your parcel ships. Custom-from-photo pieces also include proof approval and crafting time — we’ll always be upfront about timing if you’re ordering for a date.
Delivery windows (tracked)
After processing, typical tracked delivery times are:
| Region | Tracked delivery (business days) |
|---|---|
| United States | 8–18 |
| United Kingdom | 7–14 |
| Canada | 8–18 |
| Australia | 8–18 |
| Europe | 7–16 |
| Rest of world | 10–20 |
These are realistic ranges, not best-case guesses. Busy seasons or carrier delays can occasionally push the upper end — if anything looks stuck, we’ll chase it with you.
Shipping cost
We don’t advertise “free shipping” and hide the cost inside inflated prices. Your shipping is calculated and shown honestly at checkout before you pay, based on your destination. What is free: lifetime replacement drills, a proof and revisions on custom pieces, and replacement of anything lost or damaged in transit.
Tracking your order
Once your parcel ships, we email a tracking number. It can take a day or two to show its first scan — that’s normal. You can reply to any order email or write to [email protected] and we’ll look it up for you.
Damaged, lost or delayed
If your parcel arrives damaged, or tracking stalls well beyond the window above, contact us with your order number (and a photo if there’s damage). We’ll replace a damaged or lost kit — no drama. See our Returns & Refunds page for the full guarantee.
Customs & duties
For most destinations there’s nothing extra to pay. In a few countries, local customs may apply import charges on international parcels; these are set by your government, not by us. If you’re unsure about your country, just ask before ordering and we’ll tell you what we know.